• TAIPEI

  • Openings

    Product and Engineering

    • Responsible for hiring, mentoring and development of our team of engineers to grow a high-performance engineering organization
    • Collaborate with product & technology teams to deliver major initiatives that drive customer growth
    • Guide engineering technical strategy and roadmaps
    • Commitment to high code quality and delivery requirements
    • Planning, creating and executing manual and automated software test activities

    • Manage delivery quality including: making the test plan, building automatic tests, conducting manual tests

    • Support engineers in delivering high-quality product

    • Maintain high quality of the production site

    • Design, develop, implement, and maintain new and existing web-based applications
    • Advise the technology stacks/cloud/data solutions adoption
    • Ensure that systems are available, fast and highly scalable to accommodate unprecedented demand
    • Develop the best continuous delivery pipelines supporting features like automatic promotion to production, automated canary releasing or blue-green deployments
    • Design, develop, implement, and maintain new and existing web-based applications
    • Coordinate with engineering to define and prioritise engineering projects
    • Build a great product that impacts consumer online behaviour
    • Interest in exploring and learning the latest technologies in the industry
    • Design, develop, implement, and maintain new and existing web-based applications
    • Build a great product that impacts consumer online behaviour
    • Interest in exploring and learning the latest technologies in the industry
    • Architect and build ShopBack's search and discovery platform
    • Drive continuous improvement in the efficiency and flexibility of the platform and services
    • Highly scalable and reliable services-oriented architecture
    • Architect and build the ShopBack's Web platform.
    • Drive continuous improvement in the efficiency and flexibility of the platform and services
    • Build and maintain highly scalable and reliable architecture on both front-end and back-end
    • Design, develop, implement, and maintain new and existing web-based applications
    • Able to work in a dynamic and diverse engineering culture
    • Build a great product that impacts consumer online behaviour
    • Interest in exploring and learning the latest technologies in the industry
    • Strong ownership and understanding of metrics to track and monitor for business/product progress.
    • Design and build metrics dashboard to track business/product progress.
    • Discover product gaps and insights by looking at user journeys, user profiles and trends.
    • Conduct business/product forecast based on product roadmap and historical metrics.
    • Support to drive the overall product vision, strategy, and requirements that will fuel user growth and product evolutions
    • Support to define product strategies and manage product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders
    • Work closely with product managers, engineers, QA, UX designers and other partner stakeholders to create amazing products
  • Openings

    Commercial and Others

    • Analyzes current business practices and needs to identify efficiencies, alternatives, and gaps.
    • Applies research methodologies and statistical analysis to solve problems.

    • Plan and implement activities/campaigns to increase website traffic, new customers and enhance conversion

    • Setting up quality control processes for the product information (product details, product listings), over the entire inventory of products. 
    • Managing the onboarding, review, tagging, categorization of millions of products in the database. 
    • Communicating with the product and engineering teams, escalating issues, distributing information promptly, and contributing key insights derived from your daily work. 
    • Contribute to and maintain our overall testing/analysis guideline. 
    • Assist product team with a variety of non-technical product development tasks. 
    • Help lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Investigate incidents, verifying facts, and figuring out resolutions
    • Monitor flagged and inappropriate content and identify trends in online risk
    • Direct reporting to the CEO to be part of the end-to-end innovation and execution of new initiatives and performance/product improvement projects
    • Partner with the CEO to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
    • Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing companywide initiatives
    • Producing a high level of design materials such as banners, email newsletters and social media graphics for all major campaigns

    • Work closely with commercial teams

    • Execute on creative briefs submitted from various departments

    • Designing brochures, postcards and other print marketing materials

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