We at ShopBack respect the privacy and confidentiality of the personal data of our clients, customers, visitors and all others whom we interact with in the course of providing our services. While we are driven by the goal of providing customers with an enhanced shopping experience, we also understand that a key concern that customers may have is the safety of their personal information, and are committed to ensuring that all personal data provided to us remain secure and are only utilised for purposes that our customers have consented to.
To begin with, we only collect such personal information that is necessary to provide you with the services that you have requested, understand your needs, and serve you better as a whole. We collect the least information possible. We provide to our merchant partners only such information as is necessary to allow us to verify and track your rewards.
For example, we utilise cookies to track your transactions with our merchant partners because such information is necessary to enable us to validate and credit Cashback into your ShopBack account.
Otherwise, we limit any data provided to an aggregate level.
We do not under any circumstance sell your information.
We are committed to implementing policies, practices and processes to safeguard the collection, use, and disclosure of the personal data you provide us, in compliance with the applicable personal data protection legislation.
Set-out below is our detailed personal data protection policy. You may rest assured that ShopBack takes privacy and security seriously and is receptive to any feedback on these issues. If you have any queries, comments or concerns, or otherwise require any help, please feel free to contact us at firstname.lastname@example.org at email@example.com.
The purpose of this document is to inform you as to how the ShopBack group manages, collects, uses, and discloses Personal Data relating to you and other users of our website, extension for desktop web browsers (“web extension”), software applications, mobile applications and other platforms. We conduct our business in compliance with the relevant data protection legislation, and have implemented additional measures to protect your personal information. The continued provision of our services to you and your continued use of such services shall be deemed to be our mutual agreement to abide by this Personal Data Protection Policy as updated from time to time on our website.
In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
The Personal Data that ShopBack may collect from you will depend on the products, services, and promotions that you use or subscribe to. ShopBack collects this data to enable our services and our platforms to function properly and to help us better understand how they work on different devices and browsers. The collection shall be mandatory for the continued access to the ShopBack services. Typically, ShopBack will collect Personal Data relating to you when you:
The Personal Data collected may include information relating to your:
Apart from collecting the above Personal Data directly from you or your authorised representatives, ShopBack may also collect Personal Data from third parties (such as our business partners, Google, social media providers, or fraud-prevention agencies), or from publicly available sources.
In addition, ShopBack uses “cookies”, which are small data files sent to your browser to store and track information about you when you enter our website. The cookie is used to track some of the information mentioned above relating to the use of our services.
Most internet browsers provide you the option to turn off the processing of cookies but this may result in the loss of functionality, restrict your use of the website, and/or delay or affect the way in which it operates. In particular, it would not allow us to track your transactions with our merchant partners and this would mean that we would be unable to credit you with Cashback or otherwise provide you with the products and services that you have requested. That said, you should configure our web extension and your use thereof.
ShopBack’s web extension only collects data on shopping sites that ShopBack works with. We do not collect browsing data from your search engine history, any information from your emails or information on websites that do not work with ShopBack.
When you are on one of our merchant sites, indicated by a blinking ShopBack icon when you navigate to such a site, the extension will collect information such as the merchant’s trade name, domain and page views that helps us determine if it is a site ShopBack supports, and lets us find you relevant Cashback and Coupons. In some cases, we also monitor the success or failure of coupon usage to improve our coupon algorithm and the amount saved per coupon to provide you with the best coupons.
ShopBack’s web extension also collects the following information to let us understand how our users engage with our services on our merchants’ sites and to ensure our products are working correctly so that you may enjoy a better shopping experience:
None of the information we collect contains any personally identifiable information such as email addresses or names, nor does ShopBack’s web extension collect any sensitive information such as credit card data, bank data or passwords.
You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services that you have requested.
Further, when you provide us with any Personal Data relating to a third party (including your spouse, children, parents, and/or employees), you represent to us that you have obtained the consent of the third party to provide us with their Personal Data.
We rely on personal data provided by you or your authorised representative(s). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data.
ShopBack ensures that all Personal Data collected will be safely and securely stored and has implemented stringent measures to secure and protect your information. These include:
ShopBack does not sell or trade Personal Data collected online with third parties. We may use Personal Data relating to you to:
We will not use Personal Data relating to you for purposes other than what we have informed you, or which we are permitted or required under local law and regulations.
We will only retain Personal Data relating to you for only as long as there is a business or legal need.
We may share Personal Data relating to you with:
Personal Data is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.
In exceptional circumstances, ShopBack may also be required to disclose Personal Data relating to you, where there are grounds to believe that disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
In some cases, we encrypt, anonymize, and aggregate the information before sharing it. Anonymizing means stripping the information of personally identifiable features. Aggregating means presenting the information in groups or segments e.g. age groups.
We will also ensure that the aforementioned organizations or entities we work with (whether located locally or overseas) observe strict confidentiality and data protection obligations in accordance with the personal data laws of the country which you are in. .
Where we transfer your personal data to countries outside of the country which you are in, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the personal data laws of the country which you are in.
When you register as a user on ShopBack, we will also use Personal Data that you have provided to send you promotional e-mails from time to time so as to update you about the latest offers, rewards, deals, products, or services from ShopBack or our preferred partners. You can unsubscribe from our promotional e-mails at any time through the unsubscribe function within the promotional e-mails.
You can update your personal information any time by accessing your account on ShopBack website. If there is any Personal Data relating to you that you are unable to update through the ShopBack website and which you wish to make corrections to, you may contact us at firstname.lastname@example.org or live chat agents here and we will be glad to help you as best as we can.
If you wish to access the Personal Data that we have relating to you, inquire about the ways in which Personal Data relating to you has been or may have been used or disclosed by ShopBack within the past year, or wish to withdraw your consent to our use of such Personal Data, you may contact us (and our Data Protection Officer) at email@example.com or firstname.lastname@example.org. We will seek to attend to your request as best as we reasonably can. Kindly note however that we may have to charge you a reasonable administrative fee for retrieving Personal Data relating to you.
Please note that upon withdrawal of your consent to our collection, use and disclosure of your information at any time (by contacting us as prescribed above at email@example.com or firstname.lastname@example.org or where applicable, by uninstalling the web extension), we will cease to retain your personal data, or may remove the means by which the data can be associated with you, when it is no longer needed for any business or legal purposes, such as where necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will dispose of or destroy such documents containing your personal data in a proper and secure manner.
If you withdraw your consent to our use and/or disclosure of Personal Data relating to you, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws
ShopBack reserves the right to modify and update the Personal Data Protection Policy at any time to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website. Any changes to this policy will be published on our website.
This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of the country which you are in.