• SINGAPORE

    Hello!

  • Full Time Roles

     

    Product, Engineering, Design, Data

    • Maintain a high-quality robust codebase
    • Manage and contribute code to large scale projects from inception to completion
    • Build a great product that impacts consumer online behavior - we’re proud that our product is changing the way people shop online
    • Develop and implement new features on the iOS platform
    • As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other iOS Engineers to optimize our ShopBack iOS mobile app
    • Rapidly build, iterate, test and deploy new features and products
    • Design, develop, implement, and maintain new and existing web-based applications
    • Coordinate with engineering to define and prioritize engineering projects.
    • Able to work in a dynamic and diverse engineering culture - every day, we learn from each other, brainstorm and execute ideas

    Data Engineer

    (Database Ops)

    • Manage and ensure the AWS RDS MySQL and Postgres platforms are always available, fast and highly scalable to accommodate unprecedented demand
    • Monitor and update security the databases and its data: this will include user management, permissions, and encryption
    • Clearly articulate the web/app design vision and then collaborate closely with product owners and designers to ideate new products and features
    • Identify design opportunities for increasing app retention and web engagement well beyond benchmark rates
    • Create wireframes, visual designs, beautiful icons and elegant layouts for any type of device (desktop, mobile, tablet)
  • Commercial

    • Drive the overall growth, business development and partnerships with stakeholders and business partners.
    • Lead, empower, and mentor your team to bring about growth and development for the business unit
    • Be accountable for the business unit’s overall performance and P&L.
    • Develop and maintain SEO strategic roadmap. Communicate optimisation opportunities and risks across all parts of the organisation
    • Devise and gate-keep an integrated marketing plan with Commercial / Product leads and local Country GMs to oversee the follow-through of these plans with both teams
    • Manage and lead regional and local SEO teams in championing efforts and aligning direction on SEO
    • Manage communication channels to drive customer lifecycle programs including nurture and referral 
    • Develop strategic acquisition and referral marketing plans to drive growth and maximise immediate and long-term goals
    • Partner with multiple channel owners to develop effective strategies for customer acquisition and user engagement
    • Direct reporting to the Head of Expansion to be part of ShopBack’s new market launches
    • Partner with the Head of Expansion to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
    • Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing company wide initiatives
    • To be part of a team in driving our business development efforts in a strategic category
    • Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals.
    • Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
    • Curate and deliver content across all CRM channels to ensure relevant content for ShopBack users
    • Optimize CRM real estate to allocate adequate exposure for ShopBack merchants
    • Constantly test and optimize CRM content and calibrate best practices that can be applied across the region
    • Develop and drive people strategy which includes performance management, employee engagement, talent acquisition, compensation and benefits, retention, training, and development 
    • Provide guidance and coaching to senior leadership with regards to hiring, team engagement, and performance management
    • Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with key clients.
    • Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting the right tools/mechanics to drive value for clients' businesses
    • Working closely with other functional teams spanning across marketing, business development, operations and product, for campaign planning and execution, to ensure success of clients’ businesses
    • This is a role with our latest product : ShopBack GO - a brand new initiative that helps customer earns Cashback in the offline world, and allowing merchants to execute marketing initiatives effectively and efficiently
    • To be part of a new team in driving our business development efforts in ShopBack GO
    • To establish and execute the company’s plan in acquiring merchant partners
    • Build and optimize on onboarding process to facilitate discovery of products and services, leading to the eventual activation of new users
    • Establish meaningful touchpoints along the customer journey in order to recommend complementary merchants and drive meaningful follow up actions
    • Work closely with business stakeholders in each country to run tactical campaigns that drive key business metrics
    • Prepare pitch & lead presentations to review merchant’s areas of opportunity for integration improvement.
    • Lead all integration projects with our merchants for every consumer platform (app, web extension).
    • Manage relationships with merchants and networks, including participating in negotiations alongside the Business Development team.
    • Oversee regional Finance teams for Finance Operations and compliance matters.
    • Responsible for setting up of Finance function for new geographical markets and/or business units.
    • In charge of group consolidation and inter-office reporting matters in compliance with SFRS and Group policies.
    • Develop ShopBack GO’s social media strategy on social channels including but not limited to  Instagram, FaceBook, Telegram, and YouTube.
    • Scale up influencer engagement program (create and engage an army of influencers who work closely, and are associated with ShopBack GO)
    • Oversee the execution of paid KOLs and content providers
  • Internships

    • Process improvements within the team and across other teams;
    • Supporting L&D programs (content creation and delivery);
    • Running events & providing communications to engage colleagues;
    • Using data to identify needle-moving initiatives that improve the employee experience  
    • Help to coordinate, prepare and set up all marketing communications as per the marketing calendar
    • Brief in asset requests to Graphic Designers and managing deliverables and timelines.
    • Copywriting will be necessary for promotional communications (e.g. app notifications, social media, email, etc.)
    • Campaign creation: Ideate and execute marketing campaigns to drive key targets
    • Campaign and ad testing: Generate, execute and evaluate test ideas through various test methods eg: A/B testing
    • Channel management: Manage campaign performance on Facebook, Google (Search Engine Marketing, Display, Youtube…) and other marketing channels
    • To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met
    • Verifying data accuracy against internal standards
    • Handle risk prediction and risk management processes for transactional data
    • Design, build and improve automation that support processes in the Post-Purchase Operations team
    • Collaborate in managing and maintaining the Operations Python Github code repository
    • Analyse current operational capability, process and procedures and develop insights to drive improvements
    • Support ShopBack's People Operations team in full-cycle operations, including on-boarding/off-boarding, payroll, leave and benefits administration, and engagement support. 
    • Maintain our HR Information System to ensure all employee data are up to date with relevant supporting documents.
    • Develop innovative and resourceful ways of streamlining People Operations processes to achieve greater efficiency and effectiveness.
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