Be the owner of product usage and engagement metrics and design reports/dashboards to measure and monitor defined metrics so that product owners can evaluate new features and decide on future feature iterations.
Understand product direction and partner with product owners to develop a cohesive picture of our user analytics across all products and user journey.
Deep dive into our data to discover insights, guide decision making and identify areas for business growth.
Build a strong understanding of ShopBack’s data ecosystems within the internal teams and be the data evangelist who makes sure we make the best use of available data and promote a self-service analytics culture
Ensure smooth onboarding process for all signed partners
Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting promotional support
Assist with clients’ requests or issue escalations as needed
This is a role with our latest product : ShopBack GO - a brand new initiative that helps customer earns Cashback in the offline world, and allowing merchants to execute marketing initiatives effectively and efficiently
To be part of a new team in driving our business development efforts in ShopBack GO
To establish and execute the company’s plan in acquiring merchant partners
Proactively engage and cultivate relations with media, industry, and other relevant stakeholders to promote our corporate image and ensure coverage of our various business and programs
Identify challenges and emerging issues faced by the organization. Work with the leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them
Strategize, manage and implement strategic public relations plan
Support our talent acquisition team and hiring managers to drive the full-cycle recruitment process regionally from crafting job descriptions, candidate sourcing and selection, and interview coordination
Develop innovative and resourceful ways of sourcing and attracting top talent
Partner with multiple hiring managers and internal stakeholders to develop a deep understanding of our business and hiring needs in order to effectively drive recruitment efforts