• SINGAPORE

    Hello!

  • Full Time Roles

     

    Product, Engineering, Design, Data

    Engineering Manager - Site Reliability

    • Manage and oversee the engineering team 
    • Responsible for hiring, mentoring and development of our team of engineers to grow a high-performance engineering organization
    • Collaborate with product & technology teams to deliver major initiatives that drive our customer growth
    • Maintain a high-quality robust codebase
    • Manage and contribute code to large scale projects from inception to completion
    • Build a great product that impacts consumer online behavior - we’re proud that our product is changing the way people shop online
    • Develop and implement new features on the Android platform
    • As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other Android Engineers to optimize our ShopBack Android mobile app
    • Rapidly build, iterate, test and deploy new features and products
    • Develop and implement new features on the iOS platform
    • As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other iOS Engineers to optimize our ShopBack iOS mobile app
    • Rapidly build, iterate, test and deploy new features and products
    • Design, develop, implement, and maintain new and existing web-based applications
    • Coordinate with engineering to define and prioritize engineering projects.
    • Able to work in a dynamic and diverse engineering culture - every day, we learn from each other, brainstorm and execute ideas
    • You will be a key contributor for architecting and building ShopBack's next-generation data platform
    • Code with the ability to scale with large data in the nearest real-time.
    • Drive continuous improvement in the efficiency and flexibility of the platform and services 
    • Understand the UX design process and collaborate with design team to define and design solutions and features that solve high intensity user pain points
    • Drive the design process of digital products that attract, convert and retain users in line with business objectives by solving challenging user experience challenges with simple, empathetic solutions
    • Join product designers to contribute end-to-end UX and design audits to identify highest impact design solutions to increase user conversion and retention
    • Deep dive into our data to discover insights, guide decision making and identify areas for business growth.  
    • Work towards synthesizing large amounts of data into bite sized pieces. Enabling our different stakeholders to narrate the story behind the numbers.

     

     

    • Architect and build stable, performing and highly available web applications for shoppers, merchants and operators.  
    • Maintain and contribute to company-wide software architecture. 
    • Drive continuous improvement over platform performance. 

     

     

    • Architect and build stable, performing and highly available web applications for shoppers, merchants and operators.  
    • Work with web and mobile engineers to design and build API's to provide meaningful user experiences. 
    • Drive continuous improvement throughout the stack. 

     

     

    • Architect and build stable, performing and highly available web applications for shoppers, merchants and operators.  
    • Work with web and mobile engineers to design and build API's to provide meaningful user experiences. 
    • Simplify backend transaction processing systems to improve correctness, performance and efficiency.   

     

     

    • Code with the ability to scale with large data in near real-time. 
    • Small and Big Data modeling work: Python, Scala, Spark
    • Production deployment of Data Science Solution

    • Oversee solutions, design and delivery including integration with existing architecture
    • Coordinate and manage communications between product managers, engineering teams and internal business users
    • Conduct design reviews of the application and provide guidance to the team on recommendations to help ensure the development of a successful application

  • Commercial

    • Manage communication channels to drive customer lifecycle programs including nurture and referral 
    • Develop strategic acquisition and referral marketing plans to drive growth and maximise immediate and long-term goals
    • Partner with multiple channel owners to develop effective strategies for customer acquisition and user engagement
    • Direct reporting to the CEO to be part of the end-to-end innovation and execution of new initiatives and performance/product improvement projects
    • Partner with the CEO to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
    • Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing companywide initiatives
    • Maintain, retain and explore successful business partnerships with strategic partners in Singapore and managing all aspects of the interaction with our partners
    • Manage our relationships and partnerships with external media agencies
    • Broaden the adoption of ShopBack through establishing partnerships with quality bases that synergises with our offerings
    • Direct reporting to the Head of Expansion to be part of ShopBack’s new market launches
    • Partner with the Head of Expansion to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
    • Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing company wide initiatives
    • To be part of a team in driving our business development efforts in a strategic category
    • Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals.
    • Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
    • Identifying growth opportunities to drive organic traffic
    • Work closely with the regional team in executing SEO project across countries and ensuring SEO best practices are properly implemented
    • Executing SEO campaigns which includes but not limited to keyword research, technical optimization, link building, content creation etc
    • Curate and deliver content across all CRM channels to ensure relevant content for ShopBack users
    • Optimize CRM real estate to allocate adequate exposure for ShopBack merchants
    • Constantly test and optimize CRM content and calibrate best practices that can be applied across the region
    • End-to-end planning, development, implementation and coordination of marketing ideas
    • Conceptualize, organize and maintain content on the extension, ensuring its accuracy and relevance
    • Work closely with multiple channel owners (account managers, paid
      marketing, partnerships, social media, CRM, product) to develop effective 
    • Proactively engage and cultivate relations with media, industry, and other relevant stakeholders to promote our corporate image and ensure coverage of our various business and programs 
    • Identify challenges and emerging issues faced by the organization. Work with the leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them 
    • Strategize, manage and implement strategic public relations plan 
    • Organised & methodical when arranging events and company-wide communications
    • Able to problem-solve on the fly and proactively navigate ambiguous situations 
    • Driven and with a strong sense of ownership in outcomes
    • Conceptualize, implement, and execute end-to-end campaigns to drive growth
    • Collaborate with multiple channel owners to develop and execute effective strategies for customer acquisition and user engagement
    • Optimise, monitor and manage various user platforms and create effective campaigns to drive platform engagement
    • Provide full administrative support to our executive members which includes time management, scheduling of meetings, and travel arrangements
    • Plan, arrange, and facilitate onsite or offsite meeting arrangements
    • Process and manage expense reports for our executive members 
    • Drive the overall growth, business development and partnerships with stakeholders and business partners.
    • Lead, empower, and mentor your team to bring about growth and development for the business unit
    • Be accountable for the business unit’s overall performance and P&L.
    • Develop and drive people strategy which includes performance management, employee engagement, talent acquisition, compensation and benefits, retention, training, and development 
    • Provide guidance and coaching to senior leadership with regards to hiring, team engagement, and performance management
    • Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with key clients.
    • Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting the right tools/mechanics to drive value for clients' businesses
    • Working closely with other functional teams spanning across marketing, business development, operations and product, for campaign planning and execution, to ensure success of clients’ businesses
    • Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting the right tools/mechanics to drive value for clients' business
    • Generate clients’ feedback for product feature improvements
    • Develop and maintain SEO strategic roadmap. Communicate optimisation opportunities and risks across all parts of the organisation
    • Devise and gate-keep an integrated marketing plan with Commercial / Product leads and local Country GMs to oversee the follow-through of these plans with both teams
    • Manage and lead regional and local SEO teams in championing efforts and aligning direction on SEO
    • This is a role with our latest product : ShopBack GO - a brand new initiative that helps customer earns Cashback in the offline world, and allowing merchants to execute marketing initiatives effectively and efficiently
    • To be part of a new team in driving our business development efforts in ShopBack GO
    • To establish and execute the company’s plan in acquiring merchant partners
  • Support

    • Manage and direct day-to-day activities and ensuring excellent support for ShopBackers.
    • Maintain the office in good condition, under local compliance and up to internal standards.
    • Provide purchasing support for furniture, fixtures, equipment etc. for offices and other spaces as needed.
    • Act as an on-site liaison for health and safety, following regulatory protocols, addressing deficiencies as needed.
    • Perform other facilities/office management related duties as assigned.
    • Assist the facilities and people services team in overall day to day office administration including guest management, working with building management and procurement.
    • Support company functions and activities ranging from management meetings, town-halls as well as other events.
    • Perform other ad-hoc duties as assigned
    • Conceptualizing, planning and running internal office activities & events to help build strong relationships between people and teams.
    • Brainstorming and implementing improvements, big and/or small that can make the workplace experience here better.
    • Working with the finance team to track and control the budget spend on purchases.
  • Internships

    • Collate data, run in-depth analysis and build reports to generate solid insights to enable the merchant solutions team to make quick and informed decisions
    • Collaborate with the merchant development team to enhance the partnership with our merchants through the generation of key insights
    • Partner closely with our merchant solutions team to understand the latest business trends and to use data to enhance our business goals 
    • Support our talent acquisition team and hiring managers to drive the full-cycle recruitment process
      regionally from crafting job descriptions, candidate sourcing and selection, and interview coordination
    • Develop innovative and resourceful ways of sourcing and attracting top talent
    • Partner with multiple hiring managers and internal stakeholders to develop a deep understanding of our business and hiring needs in order to effectively drive recruitment efforts
    • Fully own and manage newsletter communications for 1-2 countries
    • Develop content management strategy to efficiently allocate exposure of merchants across countries and verticals
    • Curate, deliver and test newsletter content, constantly calibrating best practices that can be applied across the region
    • Assist in the conceptualisation and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app
    • Seek out external marketing opportunities and liaise with various stakeholders
    • Help out with marketing offline events and campaigns
    • Campaign creation: Ideate and execute marketing campaigns to drive key targets
    • Campaign and ad testing: Generate, execute and evaluate test ideas through various test methods eg: A/B testing
    • Data analysis: Analyze performance of marketing campaigns and identify gaps in the purchase funnel
    • Be part of a new team in driving our business development efforts in a strategic project
    • Speaking with merchant partners to see how we can help to scale their business in meaningful ways
    • Own a KPI yourself and immerse yourself in the Startup culture of owning change and executing new projects
    • Be part of the ShopBack GO team in driving our business development efforts in a strategic project
    • Assist with the end-to-end set-up and work with various internal and external parties to ensure that all functional processes (Finance/Marketing/Technical etc.) are set in place before project is live
    • Strategise offline event planning and execution 
    • Be part of the ShopBack GO team in driving our business development efforts in a strategic project
    • Assist with the end-to-end set-up and work with various internal and external parties to ensure that all functional processes (Finance/Marketing/Technical etc.) are set in place before project is live
    • Ensure smooth onboarding process for all signed partners
    • Content creation: Create engaging, creative, high-impact content such as photos, videos, GIFs, etc. for posting on social media platforms. Assist with in-house video shoots for events
    • Community management: Manage and oversee various social media accounts and monitor relevant online conversations and respond appropriately
    • Analysis: Compile weekly reports to analyse social media presence across channels, determine efficacy of strategy and identify areas for improvement
    • Implement link building strategies, on-page optimization and keyword research
    • Work with different stakeholders in local and regional teams to ensure SEO best practices are properly implemented 
    • Analyze data and graphs using various monitoring tools
    • Work as part of a creative team producing high-quality artwork across multiple touch points, including digital, mobile/app and print.  
    • Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs
    • Follow the correct design processes and create high-quality deliverable's for projects
    • Conceptualising, writing and editing lifestyle articles across various categories including but not limited to travel, food, shopping tips, and electronics for the Singapore market
    • Collaboration with other teams (Marketing, Campaigns, Graphic Design) to support ongoing campaigns with blog content
    • Performing keyword research and competitive site analysis
    • Conceptualising, writing and editing lifestyle articles across various categories including but not limited to travel, food, shopping tips, and electronics for the Singapore market
    • Collaboration with other teams (Marketing, Campaigns, Graphic Design) to support ongoing campaigns with blog content
    • Performing keyword research and competitive site analysis
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