SINGAPORE
Hello!
Full Time Roles
Product, Engineering, Design, Data
- Manage and oversee the engineering team
- Responsible for hiring, mentoring and development of our team of engineers to grow a high-performance engineering organization
- Collaborate with product & technology teams to deliver major initiatives that drive our customer growth
- Architect and drive the ShopBack's next-generation data platform.
- Code with the ability to scale with large data in the nearest real-time.
- Drive continuous improvement in the efficiency and flexibility of the platform and services
- Maintain a high-quality robust codebase
- Manage and contribute code to large scale projects from inception to completion
- Build a great product that impacts consumer online behavior - we’re proud that our product is changing the way people shop online
- Develop and implement new features on the Android platform
- As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other Android Engineers to optimize our ShopBack Android mobile app
- Rapidly build, iterate, test and deploy new features and products
- Develop and implement new features on the iOS platform
- As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other iOS Engineers to optimize our ShopBack iOS mobile app
- Rapidly build, iterate, test and deploy new features and products
- Design, develop, implement, and maintain new and existing web-based applications
- Coordinate with engineering to define and prioritize engineering projects.
- Able to work in a dynamic and diverse engineering culture - every day, we learn from each other, brainstorm and execute ideas
- As part of the DevOps team you will advise the organization as to which technology stacks / cloud / data solutions to use
- Ensure that systems are always available, fast and highly scalable to accommodate unprecedented demand.
- Manage and monitor a multi-datacenter regional environment
- Be the owner of key metrics of product/business and design reports/dashboards to measure and monitor key metrics of product/business so that internal teams can assess growth and be alerted to potential issues.
- Understand business/product direction and partner with stakeholders to deep dive into our data to discover insights, guide decision making and identify areas for business/product growth.
- Understand the UX design process and collaborate with design team to define and design solutions and features that solve high intensity user pain points
- Drive the design process of digital products that attract, convert and retain users in line with business objectives by solving challenging user experience challenges with simple, empathetic solutions
- Join product designers to contribute end-to-end UX and design audits to identify highest impact design solutions to increase user conversion and retention
Commercial
- End-to-end planning, development, implementation and coordination of marketing ideas, both in online and offline space
- Conceptualize, organize and maintain campaign content, ensuring its accuracy
and relevance - Work closely with multiple channel owners (account managers, paid
marketing, partnerships, social media, CRM, product) to develop effective strategies for customer acquisition and user engagement
- Design and execute digital media strategies and leverage on paid marketing channels to drive company growth
- Collaborate with local marketing teams in campaign creation and execution
- Manage and be responsible for channel performance of Facebook Ads, Google Ads, network campaigns and etc
- Ensure smooth onboarding process for all signed partners
- Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting promotional support
- Assist with clients’ requests or issue escalations as needed
- This is a role with our latest product : ShopBack GO - a brand new initiative that helps customer earns Cashback in the offline world, and allowing merchants to execute marketing initiatives effectively and efficiently
- To be part of a new team in driving our business development efforts in ShopBack GO
- To establish and execute the company’s plan in acquiring merchant partners
- Manage communication channels to drive customer lifecycle programs including nurture and referral
- Develop strategic acquisition and referral marketing plans to drive growth and maximise immediate and long-term goals
- Partner with multiple channel owners to develop effective strategies for customer acquisition and user engagement
- Direct reporting to the CEO to be part of the end-to-end innovation and execution of new initiatives and performance/product improvement projects
- Partner with the CEO to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
- Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing companywide initiatives
- Maintain, retain and explore successful business partnerships with strategic partners in Singapore and managing all aspects of the interaction with our partners
- Manage our relationships and partnerships with external media agencies
- Broaden the adoption of ShopBack through establishing partnerships with quality bases that synergises with our offerings
- Direct reporting to the Head of Expansion to be part of ShopBack’s new market launches
- Partner with the Head of Expansion to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
- Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing company wide initiatives
- Ensure data accuracy, reliability, confidentiality, timeliness and completeness, validate payroll with vendors and ensure accurate and timely payroll
- Oversee day-to-day activities for the core HR processes covering employee data management.
- Champion process optimization projects to improve the delivery of our HR Operations Services
Head of Marketing (ShopBack GO)
- Exhibit strong leadership qualities and lead by example, creating an inspiring team environment with effective communication skills to manage, engage and motivate the team.
- Ownership of the conceptualising, implementation, and executing end-to-end marketing strategies (online and offline) to drive the growth of ShopBack Go
- Metrics/ROI focused as well as understanding of sales and market integration
- To be part of a team in driving our business development efforts in a strategic category
- Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals.
- Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
- Identifying growth opportunities to drive organic traffic
- Work closely with the regional team in executing SEO project across countries and ensuring SEO best practices are properly implemented
- Executing SEO campaigns which includes but not limited to keyword research, technical optimization, link building, content creation etc
- Curate and deliver content across all CRM channels to ensure relevant content for ShopBack users
- Optimize CRM real estate to allocate adequate exposure for ShopBack merchants
- Constantly test and optimize CRM content and calibrate best practices that can be applied across the region
- End-to-end planning, development, implementation and coordination of marketing ideas
- Conceptualize, organize and maintain content on the extension, ensuring its accuracy and relevance
- Work closely with multiple channel owners (account managers, paid
marketing, partnerships, social media, CRM, product) to develop effective
Internships
- Fully own and manage newsletter communications for 1-2 countries
- Develop content management strategy to efficiently allocate exposure of merchants across countries and verticals
- Curate, deliver and test newsletter content, constantly calibrating best practices that can be applied across the region
- Assist in the conceptualization and execution of marketing campaigns
- Liaise with internal stakeholders to create day-to-day marketing collaterals for the website and mobile app
- Optimize website banners and analyse website performance and data on a regular basis, sharing insights with the internal marketing team
- Campaign creation: Ideate and execute marketing campaigns to drive key targets
- Campaign and ad testing: Generate, execute and evaluate test ideas through various test methods eg: A/B testing
- Data analysis: Analyze performance of marketing campaigns and identify gaps in the purchase funnel
- Drive the operational relationships that we have with external parties, ensuring the right information is sent in a timely and accurate manner
- Plan entire events from start to end, including its marketing, operations and resource efforts
- Be part of a new team in driving our business development efforts in a strategic project
- Be part of the ShopBack GO team in driving our business development efforts in a strategic project
- Assist with the end-to-end set-up and work with various internal and external parties to ensure that all functional processes (Finance/Marketing/Technical etc.) are set in place before project is live
- Strategise offline event planning and execution
- Be part of the ShopBack GO team in driving our business development efforts in a strategic project
- Assist with the end-to-end set-up and work with various internal and external parties to ensure that all functional processes (Finance/Marketing/Technical etc.) are set in place before project is live
- Ensure smooth onboarding process for all signed partners
- Support our talent acquisition team and hiring managers to drive the full-cycle recruitment process
regionally from crafting job descriptions, candidate sourcing and selection, and interview coordination - Develop innovative and resourceful ways of sourcing and attracting top talent
- Partner with multiple hiring managers and internal stakeholders to develop a deep understanding of our business and hiring needs in order to effectively drive recruitment efforts
- Content creation: Create engaging, creative, high-impact content such as photos, videos, GIFs, etc. for posting on social media platforms. Assist with in-house video shoots for events
- Community management: Manage and oversee various social media accounts and monitor relevant online conversations and respond appropriately
- Analysis: Compile weekly reports to analyse social media presence across channels, determine efficacy of strategy and identify areas for improvement
- Implement link building strategies, on-page optimization and keyword research
- Work with different stakeholders in local and regional teams to ensure SEO best practices are properly implemented
- Analyze data and graphs using various monitoring tools
- Writing and conceptualising lifestyle articles in various categories from travel to food, shopping tips and tricks for various markets across APAC
- Copywriting of Search Engine Optimisation (SEO) rich texts in compliance with search engine algorithms
- Driving SEO in content creation and optimize copy/landing pages with best practices
- Work as part of the Creative team producing high-quality artwork across multiple touch points, including digital, mobile/app and print
- Adapt existing layouts to different formats
- Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs
- Collate data, run in-depth analysis and build reports to generate solid insights to enable the merchant solutions team to make quick and informed decisions
- Partner closely with our merchant solutions team to understand the latest business trends and to use data to enhance our business goals
- Hands-on creative problem solving on the web platform of ShopBack.
- UX research locally and throughout the region.
- Deliver product localisation through research, and make our users feel the product was built for them.
SINGAPORE
77 Ayer Rajah Crescent
#03-23, Singapore 139954
MALAYSIA
Unit No. 02-08 and 02-09,
Level 2, Tower A, The Vertical,
Bangsar South City, No 8,
Jalan Kerinchi, 59200 Kuala Lumpur
TAIWAN
台北市松山區南京東路四段1號14樓
14F., No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)
INDONESIA
Wisma 77 Building, 5th Floor, Zone 1 & 2A, Jl. Let. Jend. S. Parman Kav. 77
Slipi Sub-district, Palmerah District, West Jakarta 11410
PHILIPPINES
9th floor, WeWork Co-working Space, Uptown Mall Tower 3; Corner, 11th Avenue, Taguig City, Metro Manila Philippines
THAILAND
No. 50 GMM Grammy Place, Unit 1810, Sukhumvit 21 (Asoke) Road, Khlong Toei Nuea Sub-district, Watthana District, Bangkok 10110
AUSTRALIA
Level 14, 175 Pitt Street
Sydney, NSW 2000
VIETNAM
No. 235, Cộng Hòa street, 13th ward, Tân Bình District, Hồ Chí Minh City
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