SINGAPORE
Hello!
Full Time Roles
Product, Engineering, Design, Data
- Maintain a high-quality robust codebase
- Manage and contribute code to large scale projects from inception to completion
- Build a great product that impacts consumer online behavior - we’re proud that our product is changing the way people shop online
- Develop and implement new features on the iOS platform
- As part of an agile team, you'll work closely with the UX Designers, Product Owners, Test Engineer, and other iOS Engineers to optimize our ShopBack iOS mobile app
- Rapidly build, iterate, test and deploy new features and products
- Design, develop, implement, and maintain new and existing web-based applications
- Coordinate with engineering to define and prioritize engineering projects.
- Able to work in a dynamic and diverse engineering culture - every day, we learn from each other, brainstorm and execute ideas
Data Engineer
(Database Ops)
- Manage and ensure the AWS RDS MySQL and Postgres platforms are always available, fast and highly scalable to accommodate unprecedented demand
- Monitor and update security the databases and its data: this will include user management, permissions, and encryption
- Clearly articulate the web/app design vision and then collaborate closely with product owners and designers to ideate new products and features
- Identify design opportunities for increasing app retention and web engagement well beyond benchmark rates
- Create wireframes, visual designs, beautiful icons and elegant layouts for any type of device (desktop, mobile, tablet)
Commercial
- Drive the overall growth, business development and partnerships with stakeholders and business partners.
- Lead, empower, and mentor your team to bring about growth and development for the business unit
- Be accountable for the business unit’s overall performance and P&L.
- Develop and maintain SEO strategic roadmap. Communicate optimisation opportunities and risks across all parts of the organisation
- Devise and gate-keep an integrated marketing plan with Commercial / Product leads and local Country GMs to oversee the follow-through of these plans with both teams
- Manage and lead regional and local SEO teams in championing efforts and aligning direction on SEO
- Manage communication channels to drive customer lifecycle programs including nurture and referral
- Develop strategic acquisition and referral marketing plans to drive growth and maximise immediate and long-term goals
- Partner with multiple channel owners to develop effective strategies for customer acquisition and user engagement
- Direct reporting to the Head of Expansion to be part of ShopBack’s new market launches
- Partner with the Head of Expansion to help solve business and product issues, using information gathered from data analysis, marketing insights, and commercial knowledge
- Drive and manage a wide variety of projects ranging from new project launches, to end-to-end implementation of high priority initiatives, to building and implementing company wide initiatives
- To be part of a team in driving our business development efforts in a strategic category
- Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals.
- Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
- Curate and deliver content across all CRM channels to ensure relevant content for ShopBack users
- Optimize CRM real estate to allocate adequate exposure for ShopBack merchants
- Constantly test and optimize CRM content and calibrate best practices that can be applied across the region
- Develop and drive people strategy which includes performance management, employee engagement, talent acquisition, compensation and benefits, retention, training, and development
- Provide guidance and coaching to senior leadership with regards to hiring, team engagement, and performance management
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with key clients.
- Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting the right tools/mechanics to drive value for clients' businesses
- Working closely with other functional teams spanning across marketing, business development, operations and product, for campaign planning and execution, to ensure success of clients’ businesses
- This is a role with our latest product : ShopBack GO - a brand new initiative that helps customer earns Cashback in the offline world, and allowing merchants to execute marketing initiatives effectively and efficiently
- To be part of a new team in driving our business development efforts in ShopBack GO
- To establish and execute the company’s plan in acquiring merchant partners
- Build and optimize on onboarding process to facilitate discovery of products and services, leading to the eventual activation of new users
- Establish meaningful touchpoints along the customer journey in order to recommend complementary merchants and drive meaningful follow up actions
- Work closely with business stakeholders in each country to run tactical campaigns that drive key business metrics
- Prepare pitch & lead presentations to review merchant’s areas of opportunity for integration improvement.
- Lead all integration projects with our merchants for every consumer platform (app, web extension).
- Manage relationships with merchants and networks, including participating in negotiations alongside the Business Development team.
- Oversee regional Finance teams for Finance Operations and compliance matters.
- Responsible for setting up of Finance function for new geographical markets and/or business units.
- In charge of group consolidation and inter-office reporting matters in compliance with SFRS and Group policies.
Social Media & Content Manager (ShopBack GO)
- Develop ShopBack GO’s social media strategy on social channels including but not limited to Instagram, FaceBook, Telegram, and YouTube.
- Scale up influencer engagement program (create and engage an army of influencers who work closely, and are associated with ShopBack GO)
- Oversee the execution of paid KOLs and content providers
Internships
- Process improvements within the team and across other teams;
- Supporting L&D programs (content creation and delivery);
- Running events & providing communications to engage colleagues;
- Using data to identify needle-moving initiatives that improve the employee experience
- Help to coordinate, prepare and set up all marketing communications as per the marketing calendar
- Brief in asset requests to Graphic Designers and managing deliverables and timelines.
- Copywriting will be necessary for promotional communications (e.g. app notifications, social media, email, etc.)
- Campaign creation: Ideate and execute marketing campaigns to drive key targets
- Campaign and ad testing: Generate, execute and evaluate test ideas through various test methods eg: A/B testing
- Channel management: Manage campaign performance on Facebook, Google (Search Engine Marketing, Display, Youtube…) and other marketing channels
- To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met
- Verifying data accuracy against internal standards
- Handle risk prediction and risk management processes for transactional data
- Design, build and improve automation that support processes in the Post-Purchase Operations team
- Collaborate in managing and maintaining the Operations Python Github code repository
- Analyse current operational capability, process and procedures and develop insights to drive improvements
- Support ShopBack's People Operations team in full-cycle operations, including on-boarding/off-boarding, payroll, leave and benefits administration, and engagement support.
- Maintain our HR Information System to ensure all employee data are up to date with relevant supporting documents.
- Develop innovative and resourceful ways of streamlining People Operations processes to achieve greater efficiency and effectiveness.
SINGAPORE
77 Ayer Rajah Crescent
#03-23, Singapore 139954
MALAYSIA
Suite 1-1, Level 1, UOA Corporate Tower, Avenue 10, The Vertical, Bangsar South City, No.8 Jalan, Kerinchi, 59200 Kuala Lumpur
TAIWAN
台北市松山區南京東路四段1號14樓
14F., No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)
INDONESIA
Wisma 77 Building, 15th Floor, Zone 1 & 2A, Jl. Let. Jend. S. Parman Kav. 77
Slipi Sub-district, Palmerah District, West Jakarta 11410
PHILIPPINES
25th Floor Menarco Tower, 32nd St, Taguig City, Metro Manila, Philippines
THAILAND
No. 50 GMM Grammy Place, Unit 1810, Sukhumvit 21 (Asoke) Road, Khlong Toei Nuea Sub-district, Watthana District, Bangkok 10110
AUSTRALIA
Level 14, 175 Pitt Street
Sydney, NSW 2000
VIETNAM
No. 235, Cộng Hòa Street, 13th Ward, Tân Bình District, Hồ Chí Minh City
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