• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Be responsible for revenue and growth funnel on both existing and new business initiatives within ShopBack.
    • Derive actionable insights using data, present meaningful analysis, and recommending impactful objectives.
    • Manage, execute and be responsible for growth across acquisition, on-boarding, engagement and retention; both on the supply and demand side of the business.
    • Using data, research and market analysis to develop strategies to contain enquiries.
    • Defining and documenting the requirements for automated CS workflows
    • Working closely with ShopBack Product & Engineering team(s) as well as third party service providers, in order to implement new automated CS processes.
    • Leading the team of ACS Executives in implementing and fine-tuning ShopBack CS automated workflows. 
    • Plan, manage and execute long-term strategies in growing digital advertising sales with brands and agencies.
    • Consult global brands and their media agencies on media planning, budget allocation and optimization of each marketing channels. Use data/reports to make presentations and recommendations to clients.
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings.
    • Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Validation/ reconciliation of merchants' Transaction Reports
    • Investigate and resolve any disputed transactions from customers or merchants
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP  Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Help lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Investigate incidents, verifying facts, and figuring out resolutions
    • Create and design digital onsite and social assets
    • Adhere to brand guidelines and complete projects according to deadline 
    • Collaborate with the Senior Design Manager and communicating with local Marketing Team to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
    • Partner with the Country General Manager and other functional leads, acquire in-depth knowledge of the business and business unit, and deliver HR policies and strategy within the business units.
    • Consult with line management, providing HR guidance on, talent development, performance management, employee relations, etc. 
    • Guide leaders and managers on performance management and enhancing managers’ effectiveness in people management.
    • The first point of contact in addressing queries promptly and effectively.

    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

    • Managing our onsite feedback form.

    • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

    • Responsible for day-to-day functions of Accounts Receivable (billing and collection).
    • Handling the issuance of invoices/credit notes.
    • Attend to billing and collection-related queries if any.
    • Work closely with the local business development team to reach out to merchants for outstanding payments.
    • Input Merchant data into Salesforce.
    • Set up Commercial terms with Merchants which include commission, cashback and relevant deals & promotions.
    • Coordinate with internal stakeholders on Merchant’s activities, deal and upsizes during campaign period.
    • Prepare quotation, agreement & relevant documentations to Merchants.
  • Internships

    • You will support either the Marketing, Business Development or Partnerships and other teams on day-to-day campaign initiatives from conceptualization to execution of ideas. 
    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Design, build and improve automation that supports processes in the Post-Purchase Operations team.
    • Collaborate in managing and maintaining the Operations Python Github code repository.
    • Analyse current operational capability, process and procedures and develop insights to drive improvements.
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