• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Manage the operations that we have with our Merchants.
    • Growing and managing the operations team as a whole.
    • Ensure that our Merchants are properly integrated and all functional (Finance/Marketing/Technical) processes are set in place
    • To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met
    • Verifying data accuracy against internal standards
    • Handle risk prediction and risk management processes for transactional data
    • Onboard new merchants onto the ShopBack platform.
    • Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
    • Analyse data to ensure accuracy in order and transaction information.
    • Connect and maintain a strong relationship with media platforms
    • Craft compelling angles/content, actively pitch and secure media interest on a daily basis.
    • Develop press materials including interview pitches, invitations, press releases, briefing documents and infographic, etc.
    • Develop customized solutions within the Salesforce platform for various Shopback Business Processes, while ensuring that requirements from all internal stakeholders are met.
    • Oversee solutions design and delivery, including integration with existing architecture
    • Salesforce developers maintain user roles, ensuring there are no security breaches that could place a risk on the company’s data.
    • Build a performance reporting framework to monitor the performance of each support function team.
    • Work closely with Product & Data team to breach gaps in productivity measurements.
    • Build models to validate/invalidate correlation between operations excellence and business performance.
    • Review team performance and be accountable for success or failure in lifting operational performance to excellence.
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Assist with on-boarding merchants onto the platform through end-to-end planning and preparation of outlet storefront
    • Drive full-cycle recruitment process regionally from crafting job descriptions, candidate sourcing and selection, interviewing candidates, and reference checks 
    • Develop innovative and resourceful ways of sourcing and attracting top talent 
    • Partner with multiple hiring managers and internal stakeholders to develop a deep understanding of our business and hiring needs in order to effectively drive recruitment efforts
    • Collaborate with the Country General Manager and Regional Operations Lead to design structures, job roles, and talent management processes to drive business strategy.
    • Manage the end-to-end lifecycle of employees, including onboarding, performance and compensation review, engagement and offboarding.
    • Plan and execute HR initiatives and events to drive engagement and culture building.
    • Lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Plan, manage and execute long-term strategies for driving partnerships and ad sales with brands and agencies
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings
    • Understanding on how to input advertising rates, key performance indexes, and any other sales-related functions
    • Develop, manage, and execute effective campaign strategies across multiple channels (onsite, paid advertising, CRM, etc.) to drive customer acquisition and retention
    • Manage marketing resource allocation for various merchant’s activities to achieve company’s business goals
    • Use data to analyse campaign performance to derive insights to drive meaningful improvements
  • Internships

    • ● Research and liaise with third party for event planning and management.
      ● Supporting various campaigns, events, and other related projects as required.
      ● Drafting communications materials.
    • Work as part of the Creative team producing high quality artwork across multiple touch points, including digital, mobile/app and print 
    • Adapt existing layouts to different formats 
    • Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs 
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