• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Be responsible for revenue and growth funnel on both existing and new business initiatives within ShopBack.
    • Derive actionable insights using data, present meaningful analysis, and recommending impactful objectives.
    • Manage, execute and be responsible for growth across acquisition, on-boarding, engagement and retention; both on the supply and demand side of the business.
    • Using data, research and market analysis to develop strategies to contain enquiries.
    • Defining and documenting the requirements for automated CS workflows
    • Working closely with ShopBack Product & Engineering team(s) as well as third party service providers, in order to implement new automated CS processes.
    • Leading the team of ACS Executives in implementing and fine-tuning ShopBack CS automated workflows. 
    • Help lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Investigate incidents, verifying facts, and figuring out resolutions
    • Create and design digital onsite and social assets
    • Adhere to brand guidelines and complete projects according to deadline 
    • Collaborate with the Senior Design Manager and communicating with local Marketing Team to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
    • Partner with the Country General Manager and other functional leads, acquire in-depth knowledge of the business and business unit, and deliver HR policies and strategy within the business units.
    • Consult with line management, providing HR guidance on, talent development, performance management, employee relations, etc. 
    • Guide leaders and managers on performance management and enhancing managers’ effectiveness in people management.
    • The first point of contact in addressing queries promptly and effectively.

    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

    • Managing our onsite feedback form.

    • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

    • Responsible for day-to-day functions of Accounts Receivable (billing and collection).
    • Handling the issuance of invoices/credit notes.
    • Attend to billing and collection-related queries if any.
    • Work closely with the local business development team to reach out to merchants for outstanding payments.
    • Input Merchant data into Salesforce.
    • Set up Commercial terms with Merchants which include commission, cashback and relevant deals & promotions.
    • Coordinate with internal stakeholders on Merchant’s activities, deal and upsizes during campaign period.
    • Prepare quotation, agreement & relevant documentations to Merchants.

     

    • Review employee claim in accordance with Company policy

    • Review and verification of vendor invoice

    • Accurate execution of payment transfer in bank portals including user cash out (daily), employee claims and vendor payments (weekly)

    • Administration of AP documents, ie vendor invoices, track expenses, prepayments, accruals, cash advances

    • Serve as a resource or Subject Matter Expert (SME) at the country level for other CS Team members and external teams.
    • Reduces country issues to practical recommended options.
    • Explains recommendation to decision-makers, both at country and regional level in terms that permit decisions.

    • Input Merchant data into Salesforce

    • Set up commercial terms with Merchants which include commission, cashback and relevant deals & promotions

    • Work with operations & marketing to execute large ShopBack campaigns
       

     

    • Onboard new merchants onto the ShopBack platform.

    • Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.

    • Analyse data to ensure accuracy in order and transaction information.

  • Internships

    • You will support either the Marketing, Business Development or Partnerships and other teams on day-to-day campaign initiatives from conceptualization to execution of ideas. 
    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
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