• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • The first point of contact in addressing queries promptly and effectively.

    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

    • Managing our onsite feedback form.

    • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

    • Plan, manage and execute long-term strategies in growing digital advertising sales with brands and agencies.
    • Consult global brands and their media agencies on media planning, budget allocation and optimization of each marketing channels. Use data/reports to make presentations and recommendations to clients.
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings.
    • Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Validation/ reconciliation of merchants' Transaction Reports
    • Investigate and resolve any disputed transactions from customers or merchants
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP  Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Review employee claim in accordance with Company policy
    • Review and verification of vendor invoice
    • Accurate execution of payment transfer in bank portals including user cash out (daily), employee claims and vendor payments (weekly)
    • Administration of AP documents, ie vendor invoices
    • Track expenses, prepayments, accruals, cash advances
  • Internships

    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Optimize website banners and analyse website performance and data on a regular basis, sharing insights with the internal marketing team
    • Verify and ensure data integrity and accuracy from External Partners within Internal system
    • Validation/ reconciliation of merchants' Transaction Reports
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Design, build and improve automation that supports processes in the Post-Purchase Operations team.
    • Collaborate in managing and maintaining the Operations Python Github code repository.
    • Analyse current operational capability, process and procedures and develop insights to drive improvements.
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