Full Time Roles
Be responsible for demand growth and user development funnels on both existing and new business initiatives within ShopBack.
Devise, implement and be accountable for strategic marketing campaigns to drive the highest ROI on user acquisition, growth and retention.
Provide leadership, coaching and direction to a high-performance team
Work closely with the Operations Lead to oversee daily business operations in all fronts: Marketing, Merchant & Finance.
Spearhead SOP changes to increase efficiency in the onboarding funnel and organize workshops/training sessions to ensure all relevant stakeholders are using internal tools efficiently and effectively.
Engage various internal and external stakeholders to support cross-functional projects to optimise service delivery and operational processes.
The first point of contact in addressing queries promptly and effectively.
Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
Managing our onsite feedback form.
Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
Onboard new merchants onto the ShopBack platform.
Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
Analyse data to ensure accuracy in order and transaction information.
Design and Document Shopback Business Processes, to ensure requirements from all internal stakeholders are met.
Work closely with product and engineering teams to integrate third parties solutions with our proprietary backend systems.
Measure the impact of new processes and measure the productivity improvement metrics
Oversee solutions design and delivery, including integration with existing architecture.
Coordinate and manage communications between product managers, engineering teams and internal business users
Conduct design review of the application and provide guidance to the team on recommendations to help ensure the development of a successful application
To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met
Verifying data accuracy against internal standards
Handle risk prediction and risk management processes for transactional data
Build and maintain a relevant chatbot flow for the country, its tones of voice and vocabularies.
Build and maintain chatbot dataset based on the categories of customers main support requests at the country.
Conduct continuous chatbot testing at the country level to ensure it passes the Turing Test.
Setting team vision & mission, adapting team scope to support ShopBack growth across markets & new verticals.
Proactively reviewing merchants SLA on transaction validation. Looking for opportunities to shorten the transaction validation lead time.
Overseeing the Missing Cashback claims process, and liaising with CS & Products teams to resolve issues when they arise.
Design, build and improve automations that support processes in the Post-Purchase Operations team
Collaborate in managing and maintaining the Operations Python Github code repository
Analyse current operational capability, process and procedures and develop insights to drive improvements