• KUALA LUMPUR

  • Openings

    • Leading and mentoring the Technical Support Team and scheduled staff reviews
    • Establishing policies and process in the team to ensure quality of services
    • Provides 1st level support for internal and external service applications with accuracy and promptness to meet SLAs. 
    • Responsible for day-to-day functions of Accounts Receivable (billing and collection)
    • Handling the issuance of invoices/Credit Notes
    • Generate weekly and monthly AR ​ageing report for management review
    • Attend to billing and collection related queries if any
    • Assist with integration for new merchants
    • Respond promptly to questions from merchants
    • Order reports validation/reconciliation for merchants via the Visa and Mastercard network
    • Manage the operations that we have with our Merchants
    • Growing and managing the operations team as a whole
    • Ensure that our Merchants are properly integrated and all functional (Finance/Marketing/Technical) processes are set in place
    • Assist with onboarding merchants onto the extension
    • Set up processes to procure such coupons
    • Working with the local merchant teams to get exclusive coupons
    • Deliver high-quality service across multiple social media platforms for all English speaking countries (Facebook, Twitter, Online Forums, Google Map and Review Pages etc.) 
    • Be a passionate advocate for our customers while answering any questions that come your way
    • Show empathy to frustrated customers while solving problems and addressing unsatisfactory experiences
    • Be part of the Malaysian team in driving our marketing operations for the ShopBack GO Team in Singapore
    • End-to-end planning, development and preparation of marketing materials, and getting outlet ready to public
    • Assist with Key Account Management by responding to merchant queries
    • Assist in the conceptualisation and execution of marketing campaigns for ShopBack Online CashBack Team
    • Liaise with internal stakeholders to create day-to-day marketing collaterals for the website and mobile app
    • Ensure all onsite collaterals are up to date

    Talent Acquisition Business Partner

    • Drive full-cycle recruitment process regionally from crafting job descriptions, candidate sourcing and selection, interviewing candidates, and reference checks 
    • Develop innovative and resourceful ways of sourcing and attracting top talent 
    • Partner with multiple hiring managers and internal stakeholders to develop a deep understanding of our business and hiring needs in order to effectively drive recruitment efforts
    • Growing ShopBack's merchant base by identifying growth sectors, acquiring new merchant partnerships and renewing existing relationships
    • Conducting market analysis and research for existing and new merchants
    • Developing ideas for merchant campaigns, managing campaign processes and execution
    • Attending and mediating meetings and reporting back details of discussions
    • End to end responsibility for merchant performance growth with focus on meeting merchants’ and ShopBack’s targets
    • Working directly with the regional merchants team to actively plan out strategies for business growth and merchant expansion
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