• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Manage a team merchant development executive to drive multiple levels of relationship; managing different stakeholders within the merchant organisation

    • Growing ShopBack's merchant base by identifying growth sectors, acquiring new merchant

    • Ability to decipher data and trends through detailed and accurate forecasting, market analysis and research for existing and new merchant partners

    • Proactively engage and cultivate relations with media, industry, and other relevant stakeholders to promote our corporate image and ensure coverage of our various business and programs
    • Strategize, manage and implement strategic public relations plan
    • Grow brand awareness and market share through strategic PR campaigns
    • Identify, recruit and cultivate meaningful relationships with partners/merchants and key executives.
    • Search or create lead generation, brand exposure and revenue-making opportunities that synergises with our offerings
    • Developing robust partnership strategies, deliver on partnership revenue targets, and collaborate with existing and new partners on major initiatives with success in mind.
    • Increase local community participation in the ShopBack Community by driving campaigns and sign-ups, interacting and responding to user comments, managing contents to create conversations including official announcements, and planning activities to connect, grow and engage the community via online and offline channels
    • Lead the day-to-day operations in conjunction with internal functions, to manage the  online community
    • Set up and manage display campaigns and promotions for ShopBack Malaysia’s key advertising inventories on the web and app
    • Ensure full delivery and improving performance across all display campaigns and promotions on a daily / weekly / monthly basis
    • Run campaign delivery / performance reports
    • Manage the operations that we have with our Merchants.
    • Growing and managing the operations team as a whole.
    • Ensure that our Merchants are properly integrated and all functional (Finance/Marketing/Technical) processes are set in place
    • Connect and maintain a strong relationship with media platforms
    • Craft compelling angles/content, actively pitch and secure media interest on a daily basis.
    • Develop press materials including interview pitches, invitations, press releases, briefing documents and infographic, etc.
    • Plan, manage and execute long-term strategies for driving partnerships and ad sales with brands and agencies
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings
    • Understanding on how to input advertising rates, key performance indexes, and any other sales-related functions
    • Lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Acquire and build relationships with relevant partners to increase brand/ product exposure to the relevant target audience
    • Identify, evaluate, and assess strategic business opportunities via consumer and industry related market/data research and trends and platforms 
    • Regularly monitor and analyse performance metrics of marketing campaigns and build processes of increasing efficient return on marketing spend through a data-driven decision making
    • Develop, manage, and execute effective campaign strategies across multiple channels (onsite, paid advertising, CRM, etc.) to drive customer acquisition and retention
    • Manage marketing resource allocation for various merchant’s activities to achieve company’s business goals
    • Use data to analyse campaign performance to derive insights to drive meaningful improvements
    • Develop leading-edge strategies to expand our reach, impact, and quality of customer engagement and customer service
    • Gain a first-hand understanding of how customers engage with the brand across all touchpoints and draw conclusions to continually evolve, improve, and optimize customer service
    • Outline the customer journey to achieve the customer experience vision, including key benchmarks and measures of success
    • Growing ShopBack's merchant base by identifying growth sectors, acquiring new merchant partnerships and renewing existing relationships
    • Conducting market analysis and research for existing and new merchants
    • Developing ideas for merchant campaigns, managing campaign processes and execution
    • Develop customized solutions within the Salesforce platform for various Shopback Business Processes, while ensuring that requirements from all internal stakeholders are met.
    • Oversee solutions design and delivery, including integration with existing architecture
    • Salesforce developers maintain user roles, ensuring there are no security breaches that could place a risk on the company’s data.
    • Extracting and analysing data from our various data sources (including VOC survey research), drawing actionable insights to enable decision making
    • Applying a mix of qualitative and quantitative analysis techniques insights that help the business improve the Customer Service (CS Team) operation and customer experience
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Assist with on-boarding merchants onto the platform through end-to-end planning and preparation of outlet storefront
    • Collaborate with the Country General Manager and Regional Operations Lead to design structures, job roles, and talent management processes to drive business strategy.
    • Manage the end-to-end lifecycle of employees, including onboarding, performance and compensation review, engagement and offboarding.
    • Plan and execute HR initiatives and events to drive engagement and culture building.
    • Assist with on-boarding merchants onto the extension
    • Set up processes to procure coupons and cross checking the legitimacy of the coupons
    • Working with the local merchants teams to get exclusive coupons and support the Support Operations & Merchants Development teams
    • Review employee claim in accordance with Company policy
    • Review and verification of vendor invoice       
    • Accurately executing payment transfer in bank portals including user cash out, employee claims and vendor payment
    • Handling general inquiries professionally
    • Promptly resolve customer’s disputes
    • Convey customer’s feedback to relevant team
    • Create and design digital onsite and social assets
    • Collaborate with internal teams to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
  • Internships

    • Work as part of the Creative team producing high quality artwork across multiple touch points, including digital, mobile/app and print 
    • Adapt existing layouts to different formats 
    • Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs 
    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Optimize website banners and analyse website performance and data on a regular basis, sharing insights with the internal marketing team
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