• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Be responsible for revenue and growth funnel on both existing and new business initiatives within ShopBack.
    • Derive actionable insights using data, present meaningful analysis, and recommending impactful objectives.
    • Manage, execute and be responsible for growth across acquisition, on-boarding, engagement and retention; both on the supply and demand side of the business.
    • To be part of ShopBack’s Merchant team in driving our business development efforts in selected strategic categories
    • Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals
    • Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners
    • To manage the full Finance spectrum for Singapore operations
    • Oversee and manage the general accounting functions, including Accounts Payable, Accounts Receivable and General Ledger.
    • Drive timely and accurate month-end closing and reporting processes. 
    • Handle corporate tax and indirect tax matters (GST/WHT). In charge of statutory/special audit and tax audit (if any).
    • Build and maintain a relevant chatbot flow for the country, its tones of voice and vocabularies.

    • Build and maintain chatbot dataset based on the categories of customers main support requests at the country.

    • Conduct continuous chatbot testing at the country level to ensure it passes the Turing Test.

    • Oversee solutions design and delivery, including integration with existing architecture.

    • Coordinate and manage communications between product managers, engineering teams and internal business users

    • Conduct design review of the application and provide guidance to the team on recommendations to help ensure the development of a successful application

    • To maintain and manage on-going data validation and commission recovery process with affiliate network partners to ensure that internal SLAs and process standards are met

    • Verifying data accuracy against internal standards

    • Handle risk prediction and risk management processes for transactional data

    • Develop, manage, and execute effective campaign strategies across multiple channels to drive customer acquisition and retention
    • Derive clear measure of success for each campaign with constant results monitoring and tracking 
    • Lead campaigns across multiple channels and ensure each channel is aligned on the same goals 
    • Onboard new merchants onto the ShopBack platform.
    • Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
    • Analyse data to ensure accuracy in order and transaction information.
    • Plan, manage and execute long-term strategies in growing digital advertising sales with brands and agencies.
    • Consult global brands and their media agencies on media planning, budget allocation and optimization of each marketing channels. Use data/reports to make presentations and recommendations to clients.
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings.
    • Input Merchant data into Salesforce.
    • Set up Commercial terms with Merchants which include commission, cashback and relevant deals & promotions.
    • Coordinate with internal stakeholders on Merchant’s activities, deal and upsizes during campaign period.
    • Support regional CRM team to plan and execute CRM campaigns

    • Code and build email, app, SMS, browser push campaigns on CRM platform

    • Coordinate with various country teams to test and deploy campaigns to appropriate audiences

    • Spearhead and develop creative direction of marketing and branding campaigns together with other functional teams.

    • Ideate, propose and execute creative strategies to increase efficiency of assets across all channels.

    • Manage creative projects independently with little supervision and assistance.

    • Identify problems together with the Marketing Teams, Graphic Designers, or the Country General Manager.

    • Coordinates the scheduling of assets onsite and ensures adequate exposure for every deal secured by the Business Development team.
    • Assist in the execution of marketing campaigns.
    • Manage and maintain the assets on various platforms on ShopBack including the app and web.
    • Help lead a team of front-line support representatives to provide world-class support to our customers
    • Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Create and design digital onsite and social assets
    • Adhere to brand guidelines and complete projects according to deadline 
    • Collaborate with the Senior Design Manager and communicating with local Marketing Team to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
    • Spearhead and develop creative direction of marketing and branding campaigns together with other functional teams.

    • Conduct creative A/B testing and experiments to increase effectiveness of assets across all channels.

    • Collaborate closely with other functional teams to achieve business objectives and company goals.

    • Create and design mobile app banners, digital onsite, social, offline collaterals, ad sales and video assets.

    • Verify and ensure data integrity and accuracy from External Partners within Internal system
    • Validation/ reconciliation of merchants' Transaction Reports
    • Correspond with External and Internal parties to streamline on-boarding process of merchants 
    • Gathering, analyzing and interpreting customer conversations to identify customer pain points and ensure accurate alignment of the customer support team to the customer operations’ processes;
    • Support the CS Learning & Development to identify process errors and executive corrective measures to the team; 
    • Leading, designing and documenting scalable operational processes and workflow changes to improve customer operations efficiency;
    • The first point of contact in addressing queries promptly and effectively.

    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

    • Managing our onsite feedback form.

    • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

    • Setting team vision & mission, adapting team scope to support ShopBack growth across markets & new verticals.

    • Proactively reviewing merchants SLA on transaction validation. Looking for opportunities to shorten the transaction validation lead time.

    • Overseeing the Missing Cashback claims process, and liaising with CS & Products teams to resolve issues when they arise.

    • Design, build and improve automations that support processes in the Post-Purchase Operations team

    • Collaborate in managing and maintaining the Operations Python Github code repository

    • Analyse current operational capability, process and procedures and develop insights to drive improvements

    • Design and Document Shopback Business Processes, to ensure requirements from all internal stakeholders are met.

    • Work closely with product and engineering teams to integrate third parties solutions with our proprietary backend systems.

    • Measure the impact of new processes and measure the productivity improvement metrics

    • Coordinate all aspects of the interview process, including but not limited to onsite interviews, online technical assessments, and video calls
    • Stakeholder management, working closely with several hiring managers and interviewers in senior management to execute hiring needs
    • Partner with Talent Acquisition Business partners to improve candidate experience
    • Work closely with the Country General Manager supporting across various business units and functions (sales/marketing/operations etc.)
    • Independently manage projects end-to-end including scoping, problem/issue structuring, analysis and managing cross functional stakeholders
    • Define, monitor and evaluate key business metrics, conducting analysis which lead to actionable insights for continuous improvement
  • Internships

    • You will support either the Marketing, Business Development or Partnerships and other teams on day-to-day campaign initiatives from conceptualization to execution of ideas. 
    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Validation/ reconciliation of merchants' Transaction Reports
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Correspond with External parties (mainly Visa and Mastercard) and Internal parties to streamline on-boarding process of merchants 
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