• KUALA LUMPUR

    Apa khabar?

  • Full Time Roles

     

    Commercial

    • Identify, recruit and cultivate meaningful relationships with partners/merchants and key executives.
    • Search or create lead generation, brand exposure and revenue-making opportunities that synergises with our offerings
    • Developing robust partnership strategies, deliver on partnership revenue targets, and collaborate with existing and new partners on major initiatives with success in mind.
    • Proactively engage and cultivate relations with media, industry, and other relevant stakeholders to promote our corporate image and ensure coverage of our various business and programs
    • Strategize, manage and implement strategic public relations plan
    • Grow brand awareness and market share through strategic PR campaigns
    • Connect and maintain a strong relationship with media platforms
    • Develop press materials including interview pitches, invitations, press releases, briefing documents and infographic, etc.
    • Organise events such as press conferences and workshops.
    • Collaborate with the Country General Manager and Regional Operations Lead to design structures, job roles, and talent management processes to drive business strategy.
    • Act as a single point of contact for employees in ShopBack Malaysia
    • Analyze a broad range of HR data to identify valid insights, and convert these insights into recommendations the business can use to make decisions. Collaborate with line managers to improve employee engagement.
    • Develop leading-edge strategies to expand our reach, impact, and quality of customer engagement and customer service
    • Gain a first-hand understanding of how customers engage with the brand across all touchpoints and draw conclusions to continually evolve, improve, and optimize customer service
    • Outline the customer journey to achieve the customer experience vision, including key benchmarks and measures of success
    • Plan, manage and execute long-term strategies for driving partnerships and ad sales with brands and agencies
    • Forge relationships with key decision-makers within the brands and advocate ShopBack’s advertising offerings
    • Understanding on how to input advertising rates, key performance indexes, and any other sales-related functions
    • Set up and manage display campaigns and promotions for ShopBack Malaysia’s key advertising inventories on the web and app
    • Ensure full delivery and improving performance across all display campaigns and promotions on a daily / weekly / monthly basis
    • Run campaign delivery / performance reports
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Assist with on-boarding merchants onto the platform through end-to-end planning and preparation of outlet storefront
    • Extracting and analysing data from our various data sources (including VOC survey research), drawing actionable insights to enable decision making
    • Applying a mix of qualitative and quantitative analysis techniques insights that help the business improve the Customer Service (CS Team) operation and customer experience
    • Create and design digital onsite and social assets
    • Collaborate with internal teams to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
  • Internships

    • Work as part of the Creative team producing high quality artwork across multiple touch points, including digital, mobile/app and print 
    • Adapt existing layouts to different formats 
    • Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs 
    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Optimize website banners and analyse website performance and data on a regular basis, sharing insights with the internal marketing team
    • Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Validation/ reconciliation of merchants' Transaction Reports
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
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