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  • Full Time Roles



    • Identify, recruit and cultivate meaningful relationships with partners/merchants and key executives.
    • Search or create lead generation, brand exposure and revenue-making opportunities that synergises with our offerings
    • Developing robust partnership strategies, deliver on partnership revenue targets, and collaborate with existing and new partners on major initiatives with success in mind.
    • Collaborate with the Country General Manager and Regional Operations Lead to design structures, job roles, and talent management processes to drive business strategy.
    • Act as a single point of contact for employees in ShopBack Malaysia
    • Analyze a broad range of HR data to identify valid insights, and convert these insights into recommendations the business can use to make decisions. Collaborate with line managers to improve employee engagement.
    • Develop leading-edge strategies to expand our reach, impact, and quality of customer engagement and customer service
    • Gain a first-hand understanding of how customers engage with the brand across all touchpoints and draw conclusions to continually evolve, improve, and optimize customer service
    • Outline the customer journey to achieve the customer experience vision, including key benchmarks and measures of success
    • Growing ShopBack's merchant base by identifying growth sectors, acquiring new merchant partnerships and renewing existing relationships
    • Conducting market analysis and research for existing and new merchants
    • Developing ideas for merchant campaigns, managing campaign processes and execution
    • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
    • Assist with on-boarding merchants onto the platform through end-to-end planning and preparation of outlet storefront
    • Create and design digital onsite and social assets
    • Collaborate with internal teams to develop design concepts in line with campaign and determine the scope of a project
    • Advise marketing collaborators on design strategies to reach a particular target audience
    • Platform and merchant set up of ShopBack in the new market
    • Onboarding and integration of networks and new merchants onto the ShopBack platform
    • Manage relationships with external merchants and networks
    • Manage compliance policies related to the Payment Services Act including anti-money laundering regulations, cyber hygiene and technology risk requirements and audit and statutory returns   
    • Develop and implement an effective legal compliance program, including performing the necessary AML and KYC requirements on ShopBack’s merchant partners
  • Internships

    • Assist in the conceptualization and execution of marketing campaigns 
    • Liaise with internal stakeholders to create day-to-day marketing collateral for the website and mobile app.
    • Optimize website banners and analyse website performance and data on a regular basis, sharing insights with the internal marketing team
    • Verify and ensure data integrity and accuracy from External Partners within Internal system 
    • Validation/ reconciliation of merchants' Transaction Reports
    • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
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