• JAKARTA

  • Openings

    • Leading and mentoring the Technical Support Team and scheduled staff reviews
    • Establishing policies and process in the team to ensure quality of services
    • Provides 1st level support for internal and external service applications with accuracy and promptness to meet SLAs. 
    • Manage portfolio accounts for long-term success
    • Supervise account representatives to ensure an increase in sales
    • Discover new clients with big brands (e.g. FMCG, Automotive)
    • Identify growth opportunities and improving sales performance
    • Support the Country General Manager and line managers in forecasting and planning their talent pipeline requirements in line with the business/function strategy
    • Maintain current understanding of ShopBack’s product and service offerings, customer segments, revenue-generation models and business metrics.
    • Act as a single point of contact and intermediary for employees and management in ShopBack Indonesia
    • Apply rigorous project management techniques in planning and implementing HR initiatives and events.
    • Support social influencer efforts; including long term relationships, seasonal activation, and substantial micro-influencer program
    • Perform competitive analysis, industry research, assessment of best practices and KPIs 
    • Monitor, track and share new digital and social trends, tools and platforms 
    • Manage and attend community events
    • Deals with all aspects of taxation for the Indonesia office.
    • Supplement the finance department for billing and payment.
    • Monthly and annual tax compliance.
    • Cash flow forecast for tax related disbursements.
    • Other ad-hoc tasks as necessary
    • Growing ShopBack's merchant base through new merchant partnerships, identifying the growth sectors and renewing the existing relationships
    • Conducting market analysis and research for existing and new merchants
    • Developing ideas for merchant campaigns, managing campaigns process and execution
    • Setting up quality control processes for the product information (product details, product listings), over the entire inventory of products
    • Managing the on boarding, review, tagging, categorization of millions of products in the database
    • Communicating with the product and engineering teams, escalating issues, distributing information promptly, and contributing key insights derived from your daily work
    • Unearthing new sales opportunities through networking and turn them into long term partnerships
    • Manage a portfolio of accounts to achieve long-term success
    • Set and track sales account targets, aligned with company objectives
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