• JAKARTA

    Halo!

  • Full Time Roles

     

    Commercial

    • Lead the Customer Service team (CS Team) in Indonesia to define the customer experience vision, set and communicate team goals and strategy. Foster a culture of accountability and continuous improvement.
    • Extracting and analysing data from our various data sources (including VOC survey research), drawing actionable insights to enable decision making
    • Applying a mix of qualitative and quantitative analysis techniques insights that help the business improve the CS Team operation and customer experience
    • Identifying growth opportunities to drive organic traffic.
    • Create specifications for On Page development.
    • Work closely with the regional team in executing SEO project
    • Conceptualize, develop and execute marketing campaigns 
    • Generate new ideas and drive continual optimization of marketing campaigns 
    • Collect and analyzing data to inform new campaigns & the evaluation of existing campaigns 
    • Work closely with other stakeholders (paid marketing, partnerships, community, social media, CRM, product as well as various regional teams) to develop effective strategies for new customer acquisition and user engagement through marketing campaigns.
    • End-to-end planning, development, implementation and coordination of marketing ideas.
    • Negotiate local media buying deals to complement with regional online marketing effort.
    • Manage and maintain the relationship with ShopBack's merchant in order to achieve commission target and deliver client's objective. Act as a key account to ShopBack's merchant. 
    • Growing ShopBack's merchant base by identifying growth sectors, acquiring new merchant partnerships and renewing existing relationships.
    • Achieving target commission.
    • Respond promptly to customer inquiries by e-mail / chat / outbound calls.
    • Handle and resolve customer complaints.
    • Communicate and coordinate with internal departments.
  • Internships

    • Update & Optimize content based on SEO best practices.

    • Dealing with blogger in publishing articles.

    • Assist SEO Specialist in executing SEO campaign.

     

    • Help team to prepare and run partnerships programs and ensure all process aligned with the plan.
    • Collect, analyze data and provide ongoing reports.
    • Create seasonal projects due to division’s needs.
    • Conceptualizing, writing and editing lifestyle articles across various categories including but not limited to travel, food, shopping tips, and electronics for the Indonesia market
    • Collaborate with other teams (Marketing, Campaigns, Graphic Design) to support ongoing campaigns with blog content.
    • Performing keyword research and competitive site analysis.
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