• Full Time Roles



    • Drive the overall growth, business development and partnerships with stakeholders and business partners.
    • Lead, empower, and mentor your team to bring about growth and development for the business unit
    • Be accountable for the business unit’s overall performance and P&L.
    • Lead analysis of partnership status, including scope of opportunity, new customer growth, revenue outcomes, legal considerations, etc.
    • Oversee new customer acquisition through external partnerships in various industries i.e. banks, credit cards, digital service providers, travel, leisure, retail, etc. 
    • Partner with internal teams to create plan for partnership development and expansion
    • Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals. 
    • Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
    • Develop ideas for merchant campaigns, managing campaigns process and execution.
    • Help lead a team of front-line support representatives to provide world-class support to ourcustomers
    • Partner with the entire team to convert initiatives into policies which will have a positiveimpact on our customers
    • Ensure our customer service teams deliver high-quality performance
    • Lead efforts to conceptualize, develop and execute online marketing campaigns 
    • Managing onsite content and merchant pages, as well as ensuring campaigns are executed seamlessly 
    • Conducting extensive market research in order to identify new opportunities to experiment and best practices to implement 
    • Build and maintain a relevant chatbot flow for the country, its tones of voice and vocabularies.
    • Build and maintain chatbot dataset based on the categories of customers main support requests at the country.
    • Conduct continuous chatbot testing at the country level to ensure it passes the Turing Test.
    • Manage existing relationships of ShopBack's key accounts
    • Proactively work with merchants and grow out account size and value
    • Build strong relationships with merchants, becoming a trusted industry expert
    • Be responsible for all financial accounting activities
    • Maintain & Maintain our AP, AR, Fixed assets, Banks accounts and Treasury
    • Monitoring and executing entries with our accounting software
    • Keep our books tidy and updated in order to achieve monthly closings
    • The first point of contact in addressing queries promptly and effectively.
    • Managing our onsite feedback form.
    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
  • Internships

    • Work as part of the Creative team producing high-quality artwork across multiple touch points, including digital, mobile/app and print 
    • Adapt existing layouts to different formats 
    • Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs 
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