KOREA
안녕!
Full Time Roles
Commercial
- Drive the overall growth, business development and partnerships with stakeholders and business partners.
- Lead, empower, and mentor your team to bring about growth and development for the business unit
- Be accountable for the business unit’s overall performance and P&L.
- Lead analysis of partnership status, including scope of opportunity, new customer growth, revenue outcomes, legal considerations, etc.
- Oversee new customer acquisition through external partnerships in various industries i.e. banks, credit cards, digital service providers, travel, leisure, retail, etc.
- Partner with internal teams to create plan for partnership development and expansion
- Evaluate, negotiate, and acquire key merchant partners that would support the company’s business plan and goals.
- Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
- Develop ideas for merchant campaigns, managing campaigns process and execution.
- Help lead a team of front-line support representatives to provide world-class support to ourcustomers
- Partner with the entire team to convert initiatives into policies which will have a positiveimpact on our customers
- Ensure our customer service teams deliver high-quality performance
- Lead efforts to conceptualize, develop and execute online marketing campaigns
- Managing onsite content and merchant pages, as well as ensuring campaigns are executed seamlessly
- Conducting extensive market research in order to identify new opportunities to experiment and best practices to implement
- Build and maintain a relevant chatbot flow for the country, its tones of voice and vocabularies.
- Build and maintain chatbot dataset based on the categories of customers main support requests at the country.
- Conduct continuous chatbot testing at the country level to ensure it passes the Turing Test.
- Manage existing relationships of ShopBack's key accounts
- Proactively work with merchants and grow out account size and value
- Build strong relationships with merchants, becoming a trusted industry expert
- Be responsible for all financial accounting activities
- Maintain & Maintain our AP, AR, Fixed assets, Banks accounts and Treasury
- Monitoring and executing entries with our accounting software
- Keep our books tidy and updated in order to achieve monthly closings
- The first point of contact in addressing queries promptly and effectively.
- Managing our onsite feedback form.
- Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
Internships
- Work as part of the Creative team producing high-quality artwork across multiple touch points, including digital, mobile/app and print
- Adapt existing layouts to different formats
- Work on multiple projects of varying complexities, meet your deadlines and support your team members to meet theirs
SINGAPORE
77 Ayer Rajah Crescent
#03-23, Singapore 139954
MALAYSIA
Suite 1-1, Level 1, UOA Corporate Tower, Avenue 10, The Vertical, Bangsar South City, No.8 Jalan, Kerinchi, 59200 Kuala Lumpur
TAIWAN
台北市松山區南京東路四段1號14樓
14F., No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)
INDONESIA
Wisma 77 Building, 15th Floor, Zone 1 & 2A, Jl. Let. Jend. S. Parman Kav. 77
Slipi Sub-district, Palmerah District, West Jakarta 11410
PHILIPPINES
23rd Floor Menarco Tower,
32nd St, Taguig City,
Metro Manila, Philippines
KOREA
서울시 서초구 서초대로77길 55, 6층
English: Floor 6, 55, Seocho-daero 77-gil, Seocho-gu, Seoul, Korea 06611
THAILAND
No. 50 GMM Grammy Place, Unit 1910, Sukhumvit 21 (Asoke) Road, Khlong Toei Nuea Sub-district, Watthana District, Bangkok 10110
AUSTRALIA
Level 17, 580 George Street
Sydney, NSW
2000
(Level 10 to check in)
VIETNAM
5th Floor, Lotte Mart Phu Tho,
No. 968, 3/2 Street, Ward 15,
District 11, Ho Chi Minh City